How do you balance your private life and household duties with work? There are up and down seasons, what do you do when there is a surge in incoming work that you don’t want to turn down? Would you cut off your social life, exercise, sleep or anything else (like admin tasks to be postponed […]
Category Archives: Ask Jenae
Dear Jenae — What inexpensive and easy customer relationship management tool do you recommend?
“CRM tools – can you recommend any that are easy to use and not too expensive? I am looking for something to help me with marketing to new clients and scheduling for chasing up new leads etc.” – Becky Hi Becky, Thanks for your question – it’s a great one. There are a lot of […]
Dear Jenae — How do you remain professional in a disagreement with your client and when do I skip signing that NDA?
Q: How do you remain professional in a disagreement with your client and when do I skip signing that NDA? Hi Jenae, I’m very grateful for this opportunity to ask you about our profession. I’d like to have your advice or opinion on a couple of questions. The first one is about customer service. As entrepreneurs, […]
Help! I was asked to discount my rate and I need the work. What do I do?
Q: Could you please give some advice on how to deal with the pressure to lower rates? This is an issue that I have been faced with just recently. An agency with whom I was working regularly for almost 4 years asked me out of the blue to lower my standard rates by almost 25%. I […]